Services Technology

Technology Services

Health Information Technology & Services (HITS)

Health Information Technology & Services (HITS)  provides IT services and support to the faculty, staff, and students of the University of Michigan Medical School. Whether you want to request A/V services, need technical support, or have questions about partnering with HITS on a project — the HITS Service Desk is the front door for your request.

Desktop / end-user support
Support is available 8 a.m.-5 p.m., Monday-Friday.


Authorized staff can use the Online Service Center (OSC) to order, change, and cancel telephone services, as well as order telecommunications equipment and accessories. 

For Billing/Chartcom Inquiries:
Contact the ITCom Billing Group

NCRC partners with multiple University IT units to provide IT infrastructure and services, including network and phone services, high-performance computing and other specialized research infrastructure, collaboration/communications services and end-user support. NCRC partners include Information Technology Services (ITS) and Health Information Technology & Services (HITS) .

Help Me Now Walk-In Service

The HITS Help Me Now Office is open in Building 18, room G018, next to the MCard office.
Help Me Now is available Monday – Friday, 8am – 5pm.

Request Loaner Equipment and Support

(24-hour notice required)

Loaner Equipment available at NCRC:

  • Projectors
  • Polycom HD videoconferencing units
  • Mobile projection screens
  • Laptops (Mac and PC)
  • Chat 160 audioconferencing units

HITS staff are available for on-site assistance prior to your event, and can also be contacted in the case of equipment malfunction.



Xerox Printing Tips - Xerox copy features, quick start guides and more.

Recycling old cartridges, Xerox Green World Alliance offers a recycling program, see their website for the details. Staples also offers a toner recycling program. Contact Research Services at  (734) 763-0773 or email for program details, and pick up services.

Keep Printer Cartridges Out of the Recycling Bins

While printer cartridges are made of plastic, they are not accepted in U-M recycling bins. When placed in these bins, they are a contaminant and make the recycling process much less efficient.

If you have printer cartridges to recycle, please work with Mikan Corporation, U-M’s strategic supplier for re-manufactured cartridges, to recycle these items. Please contact them at They will deliver a collection box and pick it up when filled. If you are a Mikan customer, used cartridges are collected with every new order delivery. If you’re not a Mikan customer, please collect at least 10 used cartridges before contacting Mikan for a pickup or contact your current cartridge vendor.

Departments with a Xerox managed multi-function device should contact Xerox.

Toner tubes are not accepted for recycling.