Services Technology

Technology Services

Health Information Technology & Services (HITS)

Health Information Technology & Services (HITS) provides IT services and support to the faculty, staff, and students at the University of Michigan Medical School. Whether you want to request A/V services, need technical support, or have questions about partnering with HITS on a project, the Michigan Medicine Help Center is the front door for your request. 

Need help?  

  • Visit the Michigan Medicine Help Center (help.med.umich.edu/it) to chat, submit a ticket, and find answers to common questions.  

  • Visit the HITS Get Help page for additional support methods.  

  • For urgent issues, call the Service Desk: 734-936-8000.  

Computing Essentials Guide 

Medical School Guide  

Room Technology Support and Training Request 

NCRC partners with multiple University IT units to provide IT infrastructure and services, including network and phone services, high-performance computing and other specialized research infrastructure, collaboration/communications services and end-user support. NCRC partners include Information Technology Services (ITS) and Health Information Technology & Services (HITS).  

Help Me Now Walk-In Service

The HITS Help Me Now Officeis open in Building 18, room G018, next to the MCard office. 

No appointments needed; Help Me Now is available Monday – Tuesday, 8am – 5pm. (closed for lunch 11am-noon) 

Xerox

Keep Printer Cartridges Out of the Recycling Bins 

While printer cartridges are made of plastic, they are not accepted in U-M recycling bins. When placed in these bins, they are a contaminant and make the recycling process much less efficient. 

If you have printer cartridges to recycle, please work with Mikan Corporation, U-M’s strategic supplier for re-manufactured cartridges, to recycle these items. Please contact them at salesinfo@mikancorp.com(link sends e-mail). They will deliver a collection box and pick it up when filled. If you are a Mikan customer, used cartridges are collected with every new order delivery. If you’re not a Mikan customer, please collect at least 10 used cartridges before contacting Mikan for a pickup or contact your current cartridge vendor. 

Departments with a Xerox managed multi-function device should contact Xerox. 

Toner tubes are not accepted for recycling.