Safety & Security Resources
NCRC Security & Guest Service Specialists
NCRC has partnered with the University of Michigan Division of Public Safety and Security (DPSS) in transitioning our security services. A two-time winner of the Lindberg Bell Award (2008, 2014), DPSS is uniquely comprised of Security Officers and Guest Service Specialists (GSS).
The Security Officers and GSS team members at NCRC come from diverse backgrounds including law enforcement, customer service and public safety. A vast majority hold Bachelor Degrees while some are working on their Masters. Several speak a second language and many have spent a portion of their lives living abroad. Their training includes CPR/AED/First Aid and Non-Violent Crisis Intervention as well as training in Diversity, Equity and Inclusion.
You may see Security Officers on site throughout the day at NCRC; they can be recognized by their light blue dress shirts and dark blue pants, as well as the shield they wear and their Mcard. They are on-site 24/7 and respond to calls for assistance throughout the Complex. The Security Officers assigned to NCRC are veterans of the department with some having over 15 years of experience on the job.
Guest Service Specialist (GSS) are stationed at the visitor entrances of Buildings 16, 18, 28, 520 and Dock 90. They are on-site Monday through Friday from 7am to 6pm. GSS are identified by the patch on their navy blue blazer and by their Mcard. They act as the initial point of contact for those who work at or visit NCRC on a daily basis.
NCRC Guest Services Notification Form
The purpose of this form is to provide advance notice of your visitor’s arrival which will allow NCRC Guest Services to expedite check-in, direct your visitor in a timely manner and provide you with a courtesy call when your visitor arrives.
MCARDS: WHY DO WE HAVE TO SHOW THEM EVERY TIME WE COME IN?
As a Guest Service Specialist, this is the question we receive frequently. First and foremost, the Division of Public Safety and Security implements the policies of the University of Michigan equally and fairly across the board. Exceptions to policy lead to the appearance of bias in the screening process. DPSS staff conduct themselves with compassion, respect, integrity and professionalism while impartially enforcing University of Michigan policy.
By asking to see your Mcard, we are verifying that anyone entering the facility has a valid Mcard. This eliminates the possibility of granting access to someone you recognize, not knowing that they are no longer associated with the University. In the last couple of months, this process has helped us screen for recent employees that were terminated and posed a security concern for the staff and research being conducted at NCRC.
The University of Michigan DPSS makes the safety and security of their students, patients, visitors, faculty, staff and researchers a high priority. We appreciate the important work you do and thank you for your cooperation. If you have any questions, do not hesitate to ask. If you have any security concerns, please contact NCRC Security at 734-764-9000 and request to speak to a Security Officer. For further information about DPSS, you can also visit our website at http://www.dpss.umich.edu/.
Emergencies: Dial 911
Dial 734-936-7890 for The Division of Public Safety and Security
Dial 734-764-9000 for NCRC Security
For all police, fire and medical needs dial 911. No need to dial 9 before 911 from a desk phone. Dialing 911 from your cell phone will connect you to the county, inform them you are at the University of Michigan, they will then dispatch you to the Division of Public Safety & Security (DPSS).
NCRC Site Officer - Mike Dillard, DPSS Hospital Security Sergeant
Mike has a Bachelor of Science degree in criminology. He started his career with the University of Michigan Hospital Security Department in 1999 as a Security Officer, promoted to Lead Officer in 2001 and then to Sergeant in 2004. Since 2004, he has worked a variety of different supervisory assignments, including shift supervision, hiring, training, special event coordination (football; student move in, etc.), and background investigations.
Currently, his primary area of responsibility is overseeing DPSS Hospital Security officers assigned to off-site locations and ensuring the highest level of customer service to those locations.
Services DPSS Provides:
- Personal escorts to and from your vehicle
- Jump start dead car batteries
- Car unlocks
- Various reports, such as criminal incidents, noncriminal incidents, and misconduct
- Well being checks
- Community outreach for gun control, suspicious activity, and workplace violence
- 24/7 Police and Security Service, contact: Division of Public Safety and Security at 734-936-7890 or 734-763-1131 (either number will get the same response)
Building 10, RM A195C
U-M Emergency Preparedness: Severe Weather
OEP’s New Severe Weather Response Video
The following are all ways to stay informed of weather conditions threatening campus:
- Radio/Internet: NOAA Weather Radio or www.weather.gov/dtx, 89.1 FM, 102.9 FM, 107.1 FM, 1050 AM, or 1290 AM.
- Television/Internet: WJBK Fox Detroit or www.fox2detroit.com, WDIV Detroit or www.clickondetroit.com, WXYZ Detroit or www.wxyz.com, or local cable channel.
- The U-M Police Department (UMPD) will provide regular updates via www.dpss.umich.edu
Nearly all buildings are divided into fire compartments to limit the spread of smoke or fire. You will find them in laboratories, mechanical rooms, stairways, and at other building fire separations.
Fire doors serve an important function in helping to maintain the integrity of the compartments and should remain closed and latched at all times. Unlatched fire doors can be blown open by heat and smoke contributing to the spread of fire and increased damage to property.
There are several ways you can determine if a door is rated fire door:
- All fire doors have self-closing hardware.
- All fire doors have labels on the inner leaf indicating their listing and fire rating.
- Fire doors may have a wire-glass vision panel no larger than 100 square inches.
Fire doors help protect life safety and valuable research and should never be propped open. Any questions regarding fire doors can be directed to Fire Inspector firstname.lastname@example.org.
When using a fire extinguisher remember to use the PASS Technique: Pull the pin, Aim the nozzle at the base of the fire, Squeeze the handle, and Sweep the fire from side to side until it's extinguished. Remember that all fires MUST be reported to the University Police Department and NCRC Operations, no matter how small.
Automated External Defibrillator (AED) @ NCRC
Automated external defibrillators (AEDs) are lightweight, battery-operated, portable devices that untrained bystanders can use to save the life of someone having sudden cardiac arrest (SCA). An alarm will sound and notify NCRC Security when an AED cabinet is opened. Each cabinet also contains a First Aid Kit.
NCRC AED Locations
- B10 First floor lobby
- B14 First floor south stair outside room 171
- B16 Basement wellness center
- B16 Ground floor elevator lobby
- B16 First floor elevator lobby
- B18 Lobby entrance
- B18 Dining hall (includes infant/child pads
- B18 First floor outside room 122
- B20 First floor center corridor
- B20 Third floor center corridor
- B26 First floor north elector lobby
- B26 Third floor north elevator lobby
- B28 Lobby entrance
- B36 First floor elevator lobby
- B80 First floor (Power plant)
- B90 Room 104 (Security Post 90)
- B100 Lobby entrance
- B300 Ground floor elevator lobby
- B520 First floor east elevator lobby (includes infant/child pads
- B520 Third floor east elevator lobby
How to Use an Automated External Defibrillator
The image shows a typical setup using an automated external defibrillator (AED). The AED has step-by-step instructions and voice prompts that enable an untrained bystander to correctly use the machine.
AED Training Resources
AED Demonstration Video
Compliance with Federal Hazardous Materials Shipping Regulations
In recent years, the University of Michigan has received several notices of violation of hazardous
materials shipping regulations from the US Department of Transportation - Federal Aviation
Administration (DOT-FAA). The most recent notice was received in the last two weeks; this recent
incident was similar to those previous events. A package containing dry ice was found during a random
inspection at the UPS sorting facility without the required identity of contents and proper labeling. Dry
ice is regulated as a hazardous material when offered for shipment by air and as such has specific
declaration, packaging, and labeling requirements to ensure it is moved safely. Dry ice presents hazards
due to pressure buildup as it sublimates to carbon dioxide gas and it will displace oxygen in an area -
both present a problem within a closed aircraft. We are sure you agree it is not acceptable for UM
research operations to create a potentially hazardous condition for others in our community.
In earlier incidents the researchers who prepared the non-compliant packages for shipment were
untrained and unaware of shipping requirements and associated paperwork. Since those earlier
violations, the university has undertaken extensive outreach and training efforts to the campus
community on issues of DOT-FAA compliance on packages and shipments of dry ice. We will continue
those outreach and training efforts, and are currently vetting some possible service enhancements to
assist with this problem, but it is imperative that everyone who may be shipping hazardous materials
take responsibility for ensuring regulatory compliance. Financial penalties for failure to comply with
hazardous materials shipping regulations have been severe in some cases, and the responsible units will
be held liable.
Any campus employee, who intends to ship hazardous materials, including biological specimens with or
without dry ice, must be trained on the appropriate methods of preparing packages, labeling, marking,
and manifesting. This includes those who prepare paperwork for hazardous materials shipments and
those who pack the parcels for shipment. Environment, Health & Safety (EHS) offers
certification training for shippers of hazardous materials, including dry ice. For questions or to sign up
for training please contact EHS at 647-1143 or www.ehs.umich.edu\.
We urge you to share this message with all of your principal investigators, key staff members, research
fellows and student research assistants who might ship regulated hazardous materials to help make
them aware of this regulatory risk.
What to Expect When You're Expecting Snow
Below is a summary of services in place at NCRC to accommodate inclement weather.
The sidewalks and driveways at NCRC are serviced by U-M Grounds. Walks are cleared when accumulation reaches approximately 1/2". They will return if accumulation continues depending on the forecast and anticipated snowfall. For more information click here.
The priority entrances for snow removal are Building 75 (Childcare), and approaches to lobbies in Buildings 10, 16, 18, 28, 100 and 520, including bus stops. The next priority are other entrances such as those in Buildings 14, 22, 200/300 and 520 South. They then move to emergency exits to ensure they are cleared.
Courtyards at NCRC are closed once inclement weather begins and will not be maintained. Access will be restricted to these areas either with the use of signage and/or temporary barriers. Occupants and visitors are discouraged from bypassing the barriers for their own safety.
Parking lots, structures, and docks are maintained by U-M Parking and Transportation. These areas are usually plowed when accumulation reaches 2". Stockpiled snow may not be removed immediately and may take up parking spaces until it is removed or it melts.
Snow is piled either in low points or in the center of lots for later removal. Use of low points helps to prevent melt and re-freeze from spreading across a lot and is often where storm drains are located, allowing melting snow to drain away. Snow piled in the lot centers is more easily removed and results in less curb, gutter and landscape damage. Slush is pushed to lot low points or in the vicinity of drains to melt away. Removal of piled snow from structures and lots to EHS approved dumping locations on campus begins immediately after snowfall has ended. Depending on the amount of snowfall, size of the piles, and vehicles parked in the vicinity, this may take several days to complete. The objective is to remove snow piles within 48 hours whenever possible. For detailed information click here.
All snow and ice issues should be reported to the Facilities Operations Call Center at 734-647-2059 immediately.
Snow Removal Requests - Logistics, Transportation & Parking (LTP) values and welcomes feedback about parking conditions. The support of the campus community is essential to help us do the best possible job. To report areas where service is needed please complete a Snow Removal Service Request, or phone Parking Maintenance 24 hours a day, Monday through Friday at (734) 764-1225. Weekends, phone Facilities & Operations Call Center at (734) 647-2059. Specific requests can be made at this link however it has not been 48 hours yet.
More information here: https://pts.umich.edu/parking/pom-snow-service.php
Safe Winter Walking
- Wear proper footwear. Proper footwear should place the entire foot on the surface of the ground and have visible treads. Avoid a smooth sole and opt for a heavy treaded shoe with a flat bottom.
- Plan ahead. While walking on snow or ice on sidewalks or in parking lots, walk consciously. Instead of looking down, look up and see where your feet will move next to anticipate ice or an uneven surface. Occasionally scan from left to right to ensure you are not in the way of vehicles or other hazards.
- Use your eyes and ears. While seeing the environment is important, you also want to be sure you can hear approaching traffic and other noises. Avoid listening to music or engaging in conversation that may prevent you from hearing oncoming traffic or snow removal equipment.
- Anticipate ice. Be weary of thin sheets of ice that may appear as wet pavement (black ice). Often ice will appear in the morning, in shady spots or where the sun shines during the day and melted snow refreezes at night.
- Walk steps slowly. When walking down steps, be sure to grip handrails firmly and plant your feet securely on each step.
- Enter a building carefully. When you get to your destination such as school, work, shopping center, etc., be sure to look at the floor as you enter the building. The floor may be wet with melted snow and ice.
- Be careful when you shift your weight. When stepping off a curb or getting into a car, be careful since shifting your weight may cause an imbalance and result in a fall.
- Avoid taking shortcuts. Shortcuts are a good idea if you are in a hurry, but may be a bad idea if there is snow and ice on the ground. A shortcut path may be treacherous because it is likely to be located where snow and ice removal is not possible.
- Look up. Be careful about what you walk under. Injuries also can result from falling snow/ice as it blows, melts, or breaks away from awnings, buildings, etc.
NCRC Fire Sprinkler Safety Tips
Automatic sprinklers are always on duty to save lives and protect valuable research. Nearly all buildings at NCRC have automatic sprinkler protection. Sprinklers are designed to activate directly over a fire when the heat at the ceiling exceeds a pre-determined temperature. The liquid in the glass bulb expands, breaks the bulb, and water begins to flow. Contrary to popular belief, sprinklers do not turn on when you activate a fire alarm pull station. The following tips will help to ensure the fire sprinklers in your area are ready to respond in the event of a fire:
- Items should never be hung from a sprinkler head or sprinkler piping to prevent accidental activation.
- Items should never be stacked closer than 18 inches below the sprinkler heads so that the water can properly spray.
- Missing ceiling tiles can delay the activation of automatic sprinklers in the event of a fire and should always be reported and reinstalled right away.
Remember that all fires MUST be reported to the Division of Public Safety and Security, no matter how small.
- How to Prepare, Respond and Recover from a Flood
- Red Cross mobile apps put instant help in your hands!
- Smoke Alarm Safety @ Home
- The Great Multitasking Lie
- May is National Electrical Safety Month
- Sign-up or verify your phone number for UM Emergency Alerts
- Does you have a family communication plan?
- NCRC Fire Sprinkler Safety Tips
- Step by Step Guide to Adjusting Your Workstation
Working alone after hours at NCRC:
Please remember our security staff at NCRC is here to provide support to folks who cannot avoid working alone after hours. It is always a good idea to notify someone of your intentions, or at a minimum, maintain contact via telephone – especially if working alone with hazardous materials is unavoidable. In addition, feel free to contact NCRC Security Operations Post One at 764-9000 to let them know of your location and the estimated time you expect to be working. Security can periodically check during their rounds to verify your well-being. Also, when you are ready to leave, contact NCRC Security to advise them of your status. Security would be happy to escort you to your car when you leave as well as when you arrive at NCRC.
Elevators Malfunctioning (non-emergency)
For non-emergency situations in which the elevators are not functioning and a person is presently unable to take the stairs as needed to leave the building:
Please contact Plant Operations Call Center (734) 647-2059 for immediate repair, or at least to verify that they are aware of the situation. Do let them know folks are stranded. Please ensure you differentiate if there is a person trapped in a elevator car versus simply unable to leave from an upper floor. They will treat this as a high priority, but the repair may take some time. We ask that occupants try to wait for one hour, or until the repair has been completed. If after one hour the repair is still ongoing or unable to be completed, then it would be appropriate for a stranded occupant to contact call 911. UMPD will contact Huron Valley Ambulance (HVA), who is equipped and trained for such moves. To be clear, HVA will bill the person requesting assistance. Also of note, if the person requesting assistance has extremely heavy equipment to accommodate, the equipment may be left in place, and the person needing assistance may be transported to their residence or hospital without it.
Slips, Trips and Falls